Privacy Policy

This Privacy Policy explains how Chef Signature Collagen Cooking LLC ("Company," "we," "us," or "our") collects, uses, discloses, and protects your information when you interact with our restaurant, our website, our mobile or online services, and any other services we provide in the United States (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

We are committed to safeguarding your privacy and handling your information in a lawful, fair, and transparent manner.

1. Information We Collect

1.1 Information You Provide to Us We may collect information that you voluntarily provide when you:

• Make a reservation or place an order (in person, by phone, or online)
• Sign up for newsletters or promotional emails
• Create an account on our website or app (if available)
• Participate in surveys, contests, or promotions
• Contact us with questions, feedback, or requests

This information may include:

• Contact details: name, email address, phone number, mailing address
• Order and reservation details: date, time, party size, menu selections, special requests
• Account credentials (if applicable): username, password
• Payment information: limited billing details as processed through our payment providers (we do not store full payment card numbers)
• Any other information you choose to provide (for example, dietary preferences, feedback, or reviews)

1.2 Information Collected Automatically When you access or use our website or other online Services, we and our third-party partners may automatically collect certain information, including:

• Device and usage data: IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, links clicked, access dates and times, and other usage information
• Cookies and similar technologies: small data files stored on your device to recognize your browser or device, remember your preferences, and help us understand how you use the Services

You can manage your cookie preferences through your browser settings, but disabling cookies may affect certain features of the Services.

1.3 Information from Third Parties We may receive information about you from:

• Reservation or delivery platforms (for example, third-party apps you use to place orders with us)
• Payment processors and service providers
• Social media platforms, if you interact with our accounts
• Marketing and analytics providers

The information we receive from third parties is governed by this Privacy Policy, while the collection and use of your information by third parties are governed by their own privacy policies.

2. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

• Providing and improving our Services, including fulfilling orders, processing payments, and managing reservations
• Communicating with you about your orders, reservations, and customer service inquiries
• Sending you marketing communications, newsletters, promotions, and special offers (including those highlighting our All New Recipe included offerings), where permitted by law and with your consent where required
• Personalizing your experience with us, such as recommending menu items or special promotions that may be of interest
• Conducting analytics, research, and reporting to understand usage trends and improve operations
• Maintaining the security and integrity of our systems, preventing fraud, and protecting our rights and the rights of others
• Complying with legal obligations, resolving disputes, and enforcing our agreements

3. Legal Bases for Processing (For Reference)

Although we operate primarily in the United States, we generally process personal information on the following bases:

• Your consent
• Performance of a contract (for example, to fulfill your order)
• Compliance with legal obligations
• Our legitimate business interests (for example, improving our Services and ensuring their security), balanced against your rights and interests

4. How We Share Your Information

We do not sell your personal information in the traditional sense of selling data for money. We may, however, share your information with third parties in the following circumstances:

4.1 Service Providers We may share information with vendors and service providers who perform services on our behalf, such as:

• Payment processing
• Reservation and ordering systems
• Delivery services
• Website hosting, data storage, and security
• Email delivery and marketing
• Analytics and advertising support

These service providers are authorized to use your information only as necessary to provide services to us or on our behalf.

4.2 Business Transfers If we are involved in a merger, acquisition, asset sale, reorganization, or similar business transaction, your information may be transferred as part of that transaction. We will take reasonable steps to ensure your information is handled in accordance with this Privacy Policy.

4.3 Legal Requirements and Safety We may disclose information if we believe in good faith that such disclosure is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Respond to governmental or regulatory requests
• Protect the rights, property, or safety of Chef Signature Collagen Cooking LLC, our customers, or others
• Detect, prevent, or address fraud, security, or technical issues

4.4 With Your Consent We may share your information with third parties when you have given us your consent to do so.

5. Marketing and Communications

We may use your contact information to send you promotional messages, including about new menu items, events, or special offers, such as All New Recipe included promotions, subject to applicable law and your preferences.

You can opt out of marketing emails at any time by following the unsubscribe instructions in those emails or by contacting us directly. Even if you opt out of marketing communications, we may still send you transactional or service-related messages (for example, about your orders or reservations).

6. Data Security

We use reasonable physical, technical, and administrative safeguards to protect the information we collect and maintain. While we strive to protect your information, no security measures are perfect, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials, if you create an account, and for restricting access to your devices.

7. Data Retention

We retain your information for as long as reasonably necessary to:

• Provide and support the Services
• Fulfill the purposes described in this Privacy Policy
• Comply with our legal and regulatory obligations
• Resolve disputes and enforce our agreements

When information is no longer needed for these purposes, we will delete, anonymize, or otherwise dispose of it in a secure manner, subject to any legal retention requirements.

8. Your Choices and Rights

Depending on applicable U.S. federal, state, and local laws, you may have certain rights regarding your personal information, which may include:

• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct or update inaccurate or incomplete information.
• Deletion: Request that we delete certain personal information, subject to legal exceptions.
• Opt-Out of Marketing: Opt out of receiving marketing communications from us.

To exercise any of these rights, where applicable, please contact us using the contact information provided in the "Contact Us" section below. We may need to verify your identity before processing your request.

9. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will delete that information as soon as reasonably possible.

If you believe a child under 13 has provided personal information to us, please contact us using the information below.

10. Third-Party Websites and Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Chef Signature Collagen Cooking LLC. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites or services you access.

11. Do Not Track Signals

Some web browsers may transmit "Do Not Track" (DNT) signals. Because there is no universally accepted standard for responding to DNT signals, we do not currently respond to them. We will continue to monitor developments around DNT and may update our approach if standards are established.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top (if provided) and, where required by law, notify you by a prominent notice on our website or by other appropriate means.

Your continued use of the Services after any changes to this Privacy Policy indicates your acceptance of the updated terms.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact Chef Signature Collagen Cooking LLC using the contact details provided on our official website or at our restaurant location.

Please include sufficient information in your communication so that we can understand and respond to your request.